Terms of use for online order

The provided information pertains to Tobiko Ltd, a company registered in England and Wales. Here's a breakdown of the key details:

1. Company Information:

   • Company Name: Tobiko Ltd
   • Registered Address: 56 Highfield Road, Dartford DA1 2JJ, UK
   • Company Registration Number: 04160702
   • VAT Number: 884 8645 61



2. Payment:

   • Orders are considered an agreement between the customer and Tobiko Ltd once they are accepted.
   • Payments are accepted only by credit or debit card on the website, with transactions processed by authorized agents, takepayments.com or PayPal.com.
   • All prices include VAT and are quoted in British Pounds (£). Prices may change, and goods are subject to availability.
   • In case of unavailable items, customers will be contacted for alternatives or refunded for the missing items.



3. Cancellation:

   • Customers can cancel an order up to a certain time frame based on the order amount:
   • One calendar day before for orders over £100
   • Three hours before for orders over £50
   • One hour before for orders less than £50 or at the time of requested delivery or collection.
   • Cancellation can be done via telephone (020 3397 7533) or email (sales@tobiko.uk).
   • Tobiko Ltd reserves the right to cancel orders and will notify customers of any such cancellation.



4. Delivery:

   • Free delivery is provided for orders over £100.
   • The minimum order amount for delivery is £100 (if less, a minimum order charge applies).
   • Meals are delivered within a 1/2 mile radius. Beyond this area, a collection service is offered.
   • Deliveries are made by Tobiko Ltd between 11:30 and 17:30 on Monday to Friday.
   • Customers must be available to receive their delivery. If not, a £5 charge may apply for re-delivery.



5. Exclusion of Right of Withdrawal:

   • There is no right to withdraw a food order, particularly in cases where the goods:
     • Are liable to deteriorate or expire rapidly
     • Are made to the consumer's specifications or are clearly personalized.

It's important to note that unless specific agreements have been made between the customer and Tobiko Ltd, these terms and conditions apply. Customers are encouraged to review and understand these terms before placing an order.