Online ordering terms & conditions

Thank you for choosing Tobiko. These terms explain how we handle online orders, payments, cancellations and deliveries. Please read them before placing your order.

1. Company information

  • Company name: Tobiko Ltd, registered in England and Wales
  • Registered address: 56 Highfield Road, Dartford DA1 2JJ, UK
  • Company registration number: 04160702
  • VAT Number: 884 8645 61

2. Payment

  • A contract between you and Tobiko Ltd is formed when we accept your order.
  • We accept online payment by credit or debit card. Payments are processed through our payment providers, SumUp or PayPal.
  • All prices are shown in pounds sterling (£) and include VAT. Menu prices may change, and all items are subject to availability.
  • If an item is unavailable, we will contact you to discuss an alternative or refund the unavailable item.

3. Cancellation

  • If you need to cancel, please contact us as early as possible. Our cancellation notice periods depend on the value of your order:
    • Orders over £100: one calendar day’s notice.
    • Orders over £50: three hours’ notice.
    • One hour before for orders less than £50 or at the time of requested delivery or collection.
  • To request a cancellation, call 020 3397 7533 or email sales@tobiko.uk.
  • If we need to cancel your order, we will contact you to let you know.

4. Delivery

  • Delivery is free for orders over £100.
  • The minimum order value for delivery is £100. A minimum order charge applies to orders below this amount.
  • We deliver within a half-mile radius of the restaurant. If you are outside our delivery area, you can arrange collection instead.
  • Our delivery hours are Monday to Friday, 11:30–17:30. Deliveries are made by Tobiko Ltd.
  • Please make sure someone is available to receive your order. If no one is available, a £5 redelivery charge may apply.

5. Your cancellation and consumer rights

The usual 14-day change-of-mind cancellation right for online purchases does not apply to goods that are liable to deteriorate or expire rapidly, such as freshly prepared perishable food. A separate exception applies to goods made to your specifications or clearly personalised.

This does not affect your statutory rights if your order is faulty, not as described or otherwise fails to meet legal requirements. Our cancellation arrangements above are separate from those rights.

If there is a problem with your order, please contact us on 020 3397 7533 or at sales@tobiko.uk so we can help.

These terms apply to your online order unless we have agreed otherwise with you. Nothing in these terms limits your statutory consumer rights.